Question 1

I haven't received an order confirmation

Accepted Answer

If you haven't received an order confirmation, it might be because the email address was entered incorrectly. Please contact us, and we will resend the confirmation. Alternatively, the order might not have gone through. To avoid placing duplicate orders, please get in touch with us before placing another order.

Question 2

I haven't received my order, when will it arrive?

Accepted Answer

It's likely on its way! Sometimes, the notification email about your order being ready for pick-up ends up in the spam folder. Please check your spam inbox first. If you still haven't found the email, contact our customer service, and we'll be happy to look into the status of your order.

Question 3

I can't find or I've lost my tracking number

Accepted Answer

After your order is dispatched, you should receive an email with a tracking number. If you didn't receive it or have lost it, please contact us and we will provide you with the tracking code for your delivery.

Question 4

Can I cancel or modify my order after placing it?

Accepted Answer

Unfortunately, we cannot make changes to an existing order once it has been placed. However, we may be able to cancel your order before it leaves our warehouse. Please email info@porteryard.com with the subject line "CANCEL ORDER," and we will do our best to assist you.

Question 5

My discount code isn’t working

Accepted Answer

Have you ensured that the discount code is applicable to the products you're trying to purchase? If you've verified this and it still doesn't work, please contact us, and we'll assist you.

Question 6

What payment methods does PORTERYARD accept?

Accepted Answer

PORTERYARD currently accepts PayPal as the sole payment method.

FAQ

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